| Where are you beased? | Can you provide OEM or ODM service? |
| We’re happily based in Shenzhen, CHINA – one of the “Technology” cities in the World! | We are good at OEM/ODM service order for 10 years.ODM service: If you need ODM service then also need provide your product design and ideas then our R&D department will help to reply you in 3-5 working days. |
| Are you a factory? | If I Provide My Sketches/Design, Can You Sign An NDA With Me To Protect My Design? |
| We are a manufacturing and trading combo. We have our own dedicated production lines and an in-house R&D team to ensure factory-direct quality and professional service. | Of course, we are professional in OEM/ODM projects and we protect all the designs of every client, we will sign NDA if needed to ensure that we won’t send your artwork to any other clients and won’t sell your OEM items to anyone else. Any questions please send us your inquiry. |
| What’s the warranty period for your product? | What is the MOQ for your wholesale order? |
| All for our productsare with 1 year quality warranty. | Our MOQ is flexible and can be negotiated. We accept lower quantities for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking the quality of our products and know our service. Any questions you can contact us, we will respond fast to your request. |
| Can I get samples? How long is the sample lead time? | How can we guarantee quality? |
| Yes.If you need confirm the sample quality before order then we can support it. While you help to do the sample and shipping cost payment then we will ship it to you in 1-3 working days. | We build our own professional QC system. Including different aspects of test room&lab and whole QC team. 100% QC inspection before shipment |
| What the delivery time for RTS order or customized order? | Do you provide stock availability updates? |
| For RTS order we will ship to you in 7-15 working days while we confirm your full payment.For Customized order will depend on your details requested.It will be 15-35 working days at least. | Yes. We regularly update stock availability and can provide real-time inventory information upon request. Our team ensures transparent communication so you can plan your orders with confidence. For bulk or customized orders, availability may vary depending on production schedules, but we will always provide timely updates. |
